Terms and Conditions

General. 

Our website is solely managed by The Soapery. By using this website you agree to the following terms and conditions. The Soapery reserves the right to update or change any of the information at any time. This can include the terms and conditions, pricing, returns or products. 

Any personal information collected from you on our website is solely used to process your order. We will never record or share any of your details.

Pricing

All pricing listed on The Soapery is In New Zealand Dollars (NZD). 

The Soapery reserves the right to change the price of products at any time with or without notice.

All payments are processed through Shopify. They accept Credit Card (Visa, Mastercard, Amex).

Orders 

We currently send throughout New Zealand only.

Please make sure your order is correct before placing as we don't accept refunds for change of mind or after your order has been completed (made to order) and sent.

Refunds & Returns 

For hygienic reasons we only accept returns if the product has been unused and is in it's original packaging. Please get in touch via email for an exchange, refund or return of damaged goods. 

We do not accept returns or provide refunds for our products if you have a 'change of mind' so please shop wisely. 

We will offer a refund or exchange if you receive your order damaged or if it is faulty. Please get in touch with us within 48 hours of receiving your order and send us info and photos to thesoaperynz@gmail.com

Stock

We aim to keep stock levels as accurate as possible on our website, but in the event that we sell out of a product at a market please be reassured that we will contact you as soon as possible and offer a full refund if the product is no longer available.